Borelli Motorsports Team Hat

Return & Refund Policy

At Borelli Motorsports, we want our customers to be fully satisfied with their purchase. If for any reason you are not happy with your order, please review the policy below:

1. Returns

• Eligibility: Items must be returned within 14 days of delivery.

• Condition: Products must be unused, uninstalled, and in their original packaging. Any item that shows signs of wear, installation, or damage may not be eligible for a refund.

• Non-returnable items: Custom orders, special-order parts, clearance items, and gift cards are final sale.

2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to the original method of payment within 5–7 business days.

• Shipping costs are non-refundable unless the return is due to our error (wrong item or defective product).

3. Exchanges

• We only replace items if they are defective or damaged. If you need an exchange for the same product, please contact us before returning the item.

4. Return Shipping

• Customers are responsible for the cost of return shipping.

• If the return is a result of our error (wrong item shipped or defective product), we will provide a prepaid return label.

5. How to Start a Return

To request a return or exchange, please contact us at:
📧 andrew@borelli-motorsports.com
 

Please include your order number and reason for return in your request.

Shipping Policy

At Borelli Motorsports, we strive to get your order to you quickly, safely, and at a fair cost. Please review our shipping details below:

1. Processing Time

• Orders are typically processed within 1–2 business days (excluding weekends and holidays).

• Custom or special-order items may require additional time. If there is any delay, we will notify you by email.

2. Shipping Rates & Delivery

• Shipping rates are calculated at checkout based on order size, weight, and destination.

• We ship within the United States. For international orders, please contact us directly.

• Standard delivery times are 3–7 business days depending on your location.

3. Order Tracking

• Once your order ships, you will receive a confirmation email with tracking information.

• Please allow up to 24 hours for the tracking number to become active.

4. Damaged or Lost Packages

• If your package arrives damaged, please take photos of the packaging and product and contact us immediately.

• Borelli Motorsports is not responsible for lost or stolen packages once they are marked “delivered” by the carrier. If this occurs, please contact the shipping carrier directly.

5. Local Pickup

• Local pickup may be available at select events or locations. Please contact us to arrange pickup options.

6. Questions?

If you have any questions about your shipment, please reach out to us:
📧 andrew@borelli-motorsports.com